Under print server properties, go to drivers - remove any entry there as well.Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.Root level uninstall and reinstall printer drivers: Let's try these steps to resolve the issue:ĭownload and run HP Print and Scan Doctor: Follow steps from the link: Click here Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the you for posting back.
Hope this helps! Keep me posted for further assistance. Internal power module without an indicator light: Internal power module indicator light in the ink cartridge access area: Internal power module indicator light on the rear of the printer: If the internal power module does not have a light, continue to the next step. If the internal power module has a light and the light is off, skip to the step to Test the power with another compatible power cord. If the internal power module has a light and the light is on, but the printer still does not turn on, continue to the next step. If the internal power module has a light, the light is on, and the printer turns on, you can stop troubleshooting. Do not use a power strip or surge protector.Ĭheck the rear of the printer and the ink cartridge access area to see if the internal power module has an indicator light.
Plug the power cord directly into the wall outlet. If the wall outlet works, continue with these steps.Īfter the printer has been disconnected for at least 60 seconds, reconnect the power cord to the rear of the printer. Do not use a power strip or surge protector. If the wall outlet does not work, plug the printer into an outlet that does work. While the printer is unplugged, plug another appliance into the wall outlet, and then turn it on to make sure the outlet works. Unplug the power cord from the wall outlet, power strip, or surge protector. Unplug the printer to reset the internal power module, plug another appliance into the wall outlet to test the power, and then reconnect the printer.ĭisconnect the power cord from the rear of the printer. Step 1: Reset the power module and test the wall outlet You for posting on HP Support Community.ĭon't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
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